Refunds
When you get your donation back, and how to ask.
A donation is voluntary
You are not buying a product or a service with immediate delivery. You are contributing, of your own accord, to the development of a particular feature we want to build, and that is why a donation cannot simply be reclaimed.
Amounts and currency
Every amount is shown in euro. You see the exact amount before you complete the payment, and you always receive a confirmation by email.
Payment methods
Payments are handled safely by our payment partner Mollie. Which methods are available at that moment is shown to you during checkout.
When we do refund
We refund a contribution only in exceptional cases.
- A clear double charge, or an obvious typing mistake in the amount.
- When you contact us and there is demonstrably a misunderstanding or an administrative error in the payment.
If the feature is never built after all
If we decide, in the end, not to build a feature you contributed to, we tell you in good time. Your contribution is then moved, in consultation with you, to the development of another feature, so that it still lands where it was meant to.
How to get in touch
A question about a payment? Mail us with the amount, the date and the payment reference from your confirmation. We usually answer within a few working days.
Does something on your statement look wrong?
See a charge from us you do not recognise, or are not sure about? Please get in touch before you ask your bank to reverse it. A direct message is usually much quicker and simpler.